How Account Terms Apply To Your Deposits
Our terms spell out what happens the moment you fund an account and when you ask us to cash out. Eligibility and access depend on local law, and we only open the lobby where that law permits — we don't promise access everywhere at once. When
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you deposit through Touch 'n Go eWallet, Boost or GrabPay, the funds move to your account wallet once your e-wallet confirms the transfer; that confirmation is also the record we check if a dispute comes up. We keep a plain verification step before your first withdrawal
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— a quick check against the same payment method you funded with, matching name and account details, nothing more. If a method you used, such as DuitNow, FPX or Maybank2u, changes its own rules on refunds or reversals, our terms follow that method's process rather than
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overriding it. We don't publish guaranteed payout language anywhere in our terms, because payout timing can shift with your bank or wallet provider, not just with us. Read the account terms before you fund anything — they cover limits on account changes, how we handle a
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wrong transfer, and what you can ask us to correct. Where a clause touches your personal data — name, verification details, transaction history — we hold it only as long as the account stays active or as long as local record-keeping rules require, whichever is more
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specific to your case. You can ask for a copy of what we hold on your account, or ask us to fix an error, through the channels below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.