Reference

What You Agree To When You Use bestsuper

These terms set out the rules that govern your account on bestsuper — how you open it, fund it, and what both sides are responsible for. Access is available where local law permits, so read through before you start.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPayEligibility subject to local lawEffective on account creationUpdated terms notified via account

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How These Terms Apply to Your Account

bestsuper Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on bestsuper, you confirm that you have read, understood, and accepted these terms in full. They apply to every action you take — from your first deposit using Touch 'n Go eWallet or Boost, through to withdrawals back to your GrabPay or

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DuitNow wallet. Each transaction you make is subject to the rules in this document, and any breach may result in account suspension pending review. We may update these terms from time to time. When we do, we will notify you through your registered account. Continuing to
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use the platform after a change takes effect counts as acceptance. These terms do not override any applicable local law; where a conflict exists, local law applies. If you are unsure whether access is permitted in your area, check your local regulations before proceeding. Account use
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is available only where local law permits. Any funds held in your account wallet at the time of a suspension remain subject to our verification process before release. We recommend keeping your contact details current so any notice from us reaches you without delay.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

Our obligations to you are as concrete as yours to us. These four areas explain how we operate your account data, secure your wallet activity, and handle any changes to these terms that affect you directly.

Account Security We apply OTP verification on login and major account changes. If unusual activity is detected on your wallet or account, we will suspend access and contact you before any funds move.

Data Retention Transaction records — including Touch 'n Go eWallet, Boost and GrabPay deposits — are retained for as long as your account is active and for the period required under applicable law after closure.

Terms Update Process Any revision to these terms is communicated via your registered account notification. The effective date is shown clearly on the updated terms page so you know exactly what changed and when.

Requesting Account Changes To request a correction to your account details or a review of a terms-related action taken on your account, submit a written request through live chat or email with your account ID attached.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account — a transaction dispute, a wallet mismatch, or a question about eligibility — our support team can walk you through it. Players in George Town and across Malaysia can get in touch through the channels below.

Live Chat Open the live chat window from your account dashboard. Available during operating hours for account, wallet and terms queries.

Email Support Send your question to our support address found in the account help section. Include your account ID for faster handling of any terms dispute.

Account Help Centre The help centre covers common terms questions — account access, wallet linking, transaction records and eligibility conditions — in one place.

Questions About These Terms, Answered

These are the questions we hear most often about how these terms work in practice — covering account access, wallet transactions, and what happens when something changes.

They take effect the moment you complete account registration. Proceeding past the registration confirmation screen means you have accepted all terms as they stand on that date.

We notify you through your account. If you continue using the platform after the update date, that counts as acceptance. You can contact support before that date if you have questions about what changed.

Yes. All transactions through Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX fall under these terms. The payment rail used does not change the account rules that apply.

Yes, if we detect a breach of these terms or unusual wallet activity, we may suspend your account pending review. We will reach out via your registered contact to explain the next steps.

Your account dashboard holds a full log of deposits and withdrawals, including the payment method used. For a formal dispute, contact support via live chat or email with your account ID ready.

Account use is available where local law permits. It is your responsibility to confirm that access is lawful in your area before registering or making any deposit to your account wallet.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use bestsuper

How We Handle Your Account Under These Terms

Reach Us About These Terms

Questions About These Terms, Answered

01 When do these terms take effect for my account?

02 What happens if bestsuper updates these terms?

03 Do these terms cover deposits made through Touch 'n Go eWallet or Boost?

04 Can my account be suspended under these terms?

05 How do I access my transaction records if I have a dispute?

06 Is account access available everywhere in Malaysia?

Terms & Conditions

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